East Africa has a new telecoms provider. Smart provides a range of innovative products to suit your lifestyle, and outstanding value-for-money packages to suit your wallet. But it’s not just in our products and packages that you’ll see a difference. It’s in the way we do things. That’s because Smart’s parent company is Industrial Promotion Services (IPS) Kenya, which in turn is part of the Aga Khan Fund for Economic Development (AKFED). AKFED has been funding social enterprises across East Africa for decades – making long-term investments with the aim of building economically sound businesses that create employment and improve lives. And that’s just what Smart will do.
Vodafone Uganda joined the Vodafone family in 2014, deploying the latest wireless broadband technology to enable businesses, households and individuals to access high-speed internet services wherever they are. Our vision is to empower everybody to be confidently connected.
About Vodafone
Vodafone has come a long way since making the first ever mobile call in the UK on 1 January 1985. Today, more than 400 million customers around the world choose Vodafone to look after their communications needs. In 30 years, Vodafone has grown from a small mobile operator in the UK into a global business and one of the most valuable brands in the world. Vodafone is the second largest mobile operator in the world operating in more than 30 countries and partnering with networks in over 50 more.
In November 2014, Vodafone Group entered into a non-equity Partner Market agreement with Afrimax Group to launch Vodafone Uganda, serving mobile customers in the Ugandan market with high quality voice and data communications.
Vodafone and Afrimax will work together to provide Afrimax customers with an enhanced roaming experience.
Multinational corporate customers of Vodafone Global Enterprise benefit from the addition of Uganda to their existing contracts for international managed services.
As a preferred partner, Vodafone Uganda benefit from Vodafone’s scale as the largest international voice carrier with 55 billion annual international minutes by working with its Carrier Services division, gaining access to Vodafone’s competitive cost base for its customers’ international calls.
Infocom is a Limited Liability company registered in Uganda and licensed by the Uganda Communications Commission. With over 15 years of experience in providing Internet services in Uganda. Infocom, a merger between Uganda’s Internet pioneers Infomail and Starcom has grown both in technical operation and client base, remaining a market leader in this competitive field.
We offer our Clients integrated communication solutions with a wide range of products and services. Our packages are tailored to suit all our Clients’ needs that is from the individual user to the wholesale trader.
Our Mission
To deliver state of the art communication solutions allowing all Infocom Clients the opportunity to experience the advantages ICT can bring.
P.O.Box 8373 Ka
Uganda Telecom is Uganda’s first Telecommunication operator. UTL was the first company to own a Full Telecommunications Operator license, having evolved from the earlier East African Post & Telecom Corporation in the 1970’s, and the Uganda Post and Telecom Corporation in the 1980’s and 1990’s. UTL was incorporated in 1998 as a Public Limited Liability Company and has since embarked on an unrivalled evolution.
Uganda Telecom Limited (UTL) is Uganda’s national fixed line, mobile and Internet provider. In 2007 LAP GreenN acquired 69% of its shares, and the Government of Uganda holds the remaining 31% of shares.
Uganda Telecom is Uganda’s leading telecommunications innovator with its missions to deliver the most innovative communication solutions in Uganda. Uganda Telecom provides voice and data communication solutions that include fixed telephony, mobile telephony, ISP and Data services.
UTL launched the Next Generation Network that delivers all voice, data and even video services over one network over IP.
Uganda Telecom has the largest fixed line network and is also the largest ISP in the country, it has the only 3G network in Uganda and offers video telephony, high speed internet, video and audio streaming, live television and MMS. Uganda Telecom also provides BlackBerry© services.
About LAP GreenN:
LAP GreenN is a telecommunications provider with operations in East and West Africa that offers quality mobile and fixed voice, data, and Internet services to customers across (update accordingly: UTL/Gemtel/GreenN CI).
LAP GreenN’s goal is to create a strong pan African brand that focuses on recruiting and developing local talents throughout our companies, allowing us to grow our subscriber base with satisfied customers. In doing so, we will reach our goal of being in the top 50 telecom providers worldwide.
On October 21 1998, MTN Uganda launched commercial services in Uganda, just six months after acquiring and signing of the license. MTN has since grown to be the leading Telecommunications Company in Uganda servicing in excess of 10 Million customers and growing.
The license required that MTN provide 89,000 lines in the first five years of operation. MTN adopted a wireless approach to providing telecommunications services to the Ugandan market which has proved to be convenient and fast in rolling out of services. Despite insufficient infrastructure (power, roads e.t.c.) MTN has covered in excess of 90% of the population, providing services in over 150 towns and villages and their immediate environments.
Mobile & Fixed Line Services
MTN offers fixed, fixed wireless and mobile telecommunication services. Mobile services became the popular choice to most MTN customers because of the convenience in getting the line and the obvious advantage of one owning a telephone, a privilege previously reserved only for the “rich”. One of MTN’s most passionately pursued goals is making telecommunications accessible to the wider population. The pre-paid option where customers get an MTN line at just UGX 3,000, pay upfront for their credit, as well as the availability of affordable handsets on the market has greatly aided this objective.
Contract arrangements are also available to mainly business and corporate market where bills are paid in arrears. Other Value Added Services such as roaming, VoicEmail, Email2SMS, Fax2mail, sharing of airtime through MTN Me2U, Call Conferencing and SMS are offered.
MTN Uganda operates services on a number of technologies, as such: GSM, CDMA, GPRS, EDGE, WiMAX, Fiber Optic and HSDPA.
As the Second National Operator, MTN is required to provide fixed line services as well as mobile. In view of the above MTN has taken on an aggressive approach in the fixed line market. MTN’s fixed lines services offers instant access, no deposits, and easy management of spending making it ideal for personal or small business use. We’ve also got tailormade fixedline solutions for Corporate organizations of all sizes.
In September 2000, MTN took a bold step to enter the modern world of telecommunications. MTN started building Africa’s first fibre-to-the-door/building network – the ‘MTN Fibre Optic Line’. The Fibre Optic Line allows MTN to provide a wide array of telecommunication services, including of course, voice and fax, but more importantly broad band, high speed data and multi-media services. Broadband services are essential to allow corporates, businesses and individuals to take advantage of the information age. Thus MTN has become your total telecommunication solutions provider, leading in both the mobile and fixedline market in Uganda.
Shared Access Services – Payphones
Over 2500 pay phones were installed in less than 24 months and the demand for these is growing. The payphones also use wireless technology and can be used to make both local and international calls.
MTN together with the Grameen Foundation set up villagePhones to provide affordable telecommunication services in rural areas.
Coverage
MTN’s network coverage advantage has become one of the company’s main features. To date MTN has border-to-border coverage in 52 district capitals and over 150 towns have network coverage. From Kisoro (Rwanda border), to Busia – Malaba at the Kenya border to Arua and Koboko at the Sudan/Congo border to Kabale and Kisoro close to the Rwanda border.
Quality Of Network
MTN as a group prides itself in provision of quality services. MTN has invested heavily in the best equipments available. The MTN Uganda switch installations boast of the most up to date infrastructure and systems. Ericsson provides all MTN technical infrastructures. Three large capacity switches with complete back up guarantee that the network operates smoothly all year round. This same technology is able to support all value-added services that MTN offers to its customers, such as, voice mail, SMS, data, e.t.c. MTN has also installed high technology equipment at all its base stations in the country.
MTN commissioned the first dual band network in Africa. This means that customers have access to better network quality as well as more capacity.
Distribution
The distribution network of MTN is an important factor to MTN’s rapid growth. The establishment of sales outlets and MTN kiosks in strategically convenient locations has created employment for hundreds of Ugandans. With over 4000 outlets, customers have access to MTN services at the nearest location.
Customer Care
Customer care is a key component of MTN’s operations in Uganda. As a result, MTN Uganda has the biggest customer services center in Uganda offering the largest language preference base and extended hours of operation. We were the first company to introduce a dedicated customer care center in Uganda. MTN has subsequently established customer services points at Shoprite Ben Kiwanuka Street, Lugogo Mall, General Post Office, Crested Towers,Kikuubo branch, Jinja and in Mbarara. MTN offers Customer Care in over 19 local and international languages when customers call the 100 help line for Prepaid and Postpaid queries.
Mission: To Lead the delivery of a bold, new Digital World.
Vision: To make our customers’ lives a whole lot brighter.
Airtel was launched in Uganda in June 2010 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunications sector.
As a mobile operator airtel introduced affordable communication products and services that have transformed millions of Ugandans and businesses.
History of the airtel in Uganda;
CELTEL Uganda was the first Telecommunication Company in Uganda that was introduced in 1995 and transformed telephony by connecting people with the use of a mobile phone.
In July 2007 CELTEL Uganda changed its brand name to ZAIN Uganda that was eventually changed to airtel Uganda in 2010 thus joining a family of over 260 million subscribers in Africa, India and Indonesia.
BRAND VALUES;
- Empowerment; We respect the opinions and decisions of others. We encourage and back people to do their best.
- Entrepreneurship; We always strive to change the status quo. We Innovate with new ideas and energize with a strong passion and entrepreneurial spirit.
- Transparency: We believe we must work with honesty, trust and the innate desire to do good.
- Impact: We are driven by the desire to create a meaningful difference in society.
- Flexibility: We are ever willing to learn and adapt to the environment, our partners and the customer’s evolving needs.
- Our BRAND PROMISE; We will be brave, bold and boundary-less in meeting the emerging needs of our customers. We promise innovative and locally relevant solutions which simplify and delight.
airtel Uganda is indeed a great success story having acquired Warid Telecom in May 2013 and growing to a family of 7.2 Million Customers and investing heavily in network expansion and Innovative IT Systems all in a bid to ensure clear network coverage and excellent customer experience.
Since the launch of the brand in Uganda 2009, Orange Uganda has positioned itself as a strong challenger on the market with a series of innovative and attractive offers. Orange is the number one Internet services provider in the country with the largest 3G+ network. It also offers some of the best tariffs in the market for both data and voice.
P.O. Box 24144