KLM Royal Dutch Airlines.

With Air France, KLM is at the forefront of the European airline industry. Offering reliability and a healthy dose of Dutch pragmatism, 32,000 KLM employees work to provide innovative products for our customers and a safe, efficient, service-oriented operation with a proactive focus on sustainability. KLM strives to achieve profitable growth that contributes to both its own corporate aims and to economic and social development.

KLM works to create sustainable growth at Schiphol, to gain access to any market that will increase the quality its network and to maintain a level playing field for all industry players. It also works to ensure a balance between the company’s interests and those of the people living and working close to the airport.

 Vision

KLM wants to be at the front of the industry by being smarter than the rest. By merging with Air France KLM has come to occupy a leading position in the international airline industry. KLM wants to be the customers’ first choice, to be an attractive employer for its staff and, a company that grows profitably for its shareholders. With smart partnerships and pioneering new destinations, KLM offers global access through its extensive network. By responding to market opportunities and technological developments, KLM offers customers a contemporary product.

 Customer focus

Both the modern traveller and freight companies require as much flexibility as possible and a wide range of choices. The strong transfer product offered by KLM at Schiphol airport is the foundation of a high-quality network of direct European and intercontinental connections for passengers and cargo. KLM’s customer-oriented service is evidence of its pragmatic and entrepreneurial Dutch spirit.  KLM focuses on the individual behind the customer, because KLM understands that every customer is different.